Terms and conditions
SHIPPING
Shipping is offered worldwide, EU and domestic via Pošta Slovenije service and Package sender.
When will my order be shipped?
Your items will be packed and sent as soon as possible (within 7 working days) after you complete your order, unless notified otherwise.
When will my order arrive?
The shipping times vary depending on your country. If you are ordering from Slovenia, it usually takes 2 working days after the package is sent, to arrive at your chosen address. For orders within Europe it takes about 3-5 working days for your order to arrive, for the rest of the world, 1-2 weeks. Once your order is sent, you will receive the tracking number provided by the currier service.
Due to current Covid -19 circumstances please allow a little more time than usual for our couriers to deliver your order.
How much does the shipping cost?
Shipping costs depend on your location and the weight of the package. When you place your items in the cart and proceed to checkout, shipping cost will be automatically calculated based on these two variables.
For international shipping (out of EU) please be aware that there might be tax or customs charges. Please keep in mind that you may need to pay customs fees upon pick up of your parcel.
Do you offer free deliveries?
Currently we are not offering a free delivery option, but lookout for possible special offers that may include this option.
Can I pick up the items myself?
Yes! You can place your order online and pick it up yourself in studio Tri lukne Golavabuka 45, 2383 Šmartno pri Slovenj Gradcu, Slovenia, EU.
ORDERS
Can I cancel my order?
If you haven’t completed your order yet, you can cancel it anytime by simply removing the selected items from your cart. If you already completed your order and want to cancel it, please send us an email to info@trilukne.si immediately! If your order hasn’t been shipped already, we will cancel your order and refund you your money. If your order has already been shipped and is on its way, you will have to wait for your order to arrive and then send it back at your cost. The return address is: Ana Haberman, Golavabuka 45, 2383 Šmartno pri Slovenj Gradcu, Slovenia, EU. We will refund your money within 2 weeks (without the shipping costs) to your account when the items return back to our studio undamaged. If the items arrive damaged, you are not eligible for refund.
My order has arrived but it is not what I expected. Can I return it?
You can return your order within 14 days from receiving it. If you want to do so, please send as an email first to info@trilukne.si and notify us about it. You will have to arrange the shipping yourself and also cover the cost yourself. The return shipping address is: Ana Haberman, Golavabuka 45, 2383 Šmartno pri Slovenj Gradcu, Slovenia, EU. We will refund your money within 2 weeks (without the shipping costs) to your account when the items return back to our studio undamaged. If the items arrive damaged, you are not eligible for refund.
I received a damaged item. What do I do?
We are very sorry to hear that! Please send us an email to info@trilukne.si and tell us all about it, the more details you provide to us, the better. Please, take a photo of your damaged item and attach it to your email. If the box, containing your item, is also damaged, please take a photo of it too and send it to us. Please, do not forget to include your order number. If that is the case we will work towards finding a better solution for shipping our products. After we receive your email, we will offer you a new item or refund your money (without the shipping costs) within 2 weeks. You won’t have to send back the item.
I received my order but the items are not the same to the ones I ordered.
Oops! It might happen that we shipped the wrong items, we are very sorry. Please, check your receipt again and check if the items on the list don’t match the ones you received. If you are sure that we’ve made a mistake, please send us an email to info@trilukne.si. Please include your order number and a photo of the received items. If you still like what you got, that is great. We will simply change our inventory and you won’t have to do a thing. If you would like to replace the items for the ones you ordered, you will have to return your item(s) back to us and place a new order. The return address is Ana Haberman, Golavabuka 45, 2383 Šmartno pri Slovenj Gradcu, Slovenia, EU. We just hope the items you wanted are still available! We will return your money when we receive the products back, but only in the case they are not damaged.
Why is the received product not identical to the one in the photograph?
Our whole collection is made by hand. While we take care that the product photograph in our online shop represents the products the best it can, certain differences are possible. If you feel that the product deviates too much from your expectations, you can tell us and return it within 14 days. We will refund the purchase price.
I received my order, but I would like to replace some items.
If you don’t like some item(s) you’ve ordered and received, you can send them back to us and place a new order. Please, send us an email to info@trilukne.si and notify us about it first. You will have to arrange the shipping yourself and also pay for it. When we receive the items back, we will return your money, but not the shipping costs. The items should be returned to Ana Haberman, Golavabuka 45, 2383 Šmartno pri Slovenj Gradcu, Slovenia, EU. If the items return to our studio damaged, you are not eligible for return.
Privacy policy.
WHAT DATA DO WE COLLECT?
Online store www.trilukne.si collects the following data:
Personal identification information (Name, email address, phone number, etc.)
Data on how you use trilukne.si (your URL clickstreams, your use of our features, how long you stay on our site and how often, …)
Marketing data (emails you have opened and links clicked)
Data that identifies your computer (Device and browser type, time zone setting, geolocation information, language, operating system)
HOW DO WE COLLECT YOUR DATA?
You directly provide our company with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Contact us via contact form or e-mail
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
HOW WILL WE USE YOUR DATA?
Our Company collects your data so that we can:
Process your order and manage your account.
Email you with special offers on other products and services we think you might like.
Analyze shopping experience and shopping habits
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
HOW DO WE STORE YOUR DATA?
Our Company securely stores your data at company address Golavabuka 45, 2383 Šmartno pri Slovenj Gradcu, Slovenia, EU.
Our Company will keep your personal data for one year.
MARKETING
Trilukne.si would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop trilukne.si from contacting you for marketing purposes.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
Trilukne.si would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request our company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@trilukne.si
COOKIES
The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may learn more about cookies and how they work in this guide.
PRIVACY POLICIES OF OTHER WEBSITES
Trilukne.si website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
CHANGES TO OUR PRIVACY POLICY
Trilukne.si keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7th of December 2021
HOW TO CONTACT US
If you have any questions about tri lukne’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@trilukne.si
HOW TO CONTACT THE APPROPRIATE AUTHORITY
Should you wish to report a complaint or if you feel that trilukne.si has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Email: gp.ip@ip-rs.si